Refund & Returns Policy – Bworld Accessories

Effective Date: May 2026

At Bworld Accessories, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, this policy outlines how returns, exchanges, and refunds are handled.

1. Return Eligibility

You may request a return or exchange if:

• The item is defective, damaged, or incorrect
• The item is unused and in its original condition
• The item is returned within 3 to 7 days of delivery
• The original packaging and receipt are provided

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items caused by misuse
• Items without original packaging
• Products marked as final sale

3. Return Process

To initiate a return:

• Contact us via phone or email within the return period
• Provide your order details and reason for return
• Our team will guide you on the return process

4. Refunds

Once your returned item is received and inspected:

• Approved refunds will be processed within a few business days
• Refunds will be issued via the original payment method or agreed alternative

5. Exchanges

We offer exchanges for defective or incorrect items, subject to product availability.

6. Delivery Costs

• Return delivery costs may be covered if the item is defective or incorrect
• Customers may be responsible for return shipping costs in other cases

7. Late or Missing Refunds

If you have not received your refund within the expected time:

• Check with your payment provider
• Contact us for assistance

8. Contact Us

Bworld Accessories
📍 Simara Mall, Tom Mboya Street, 3rd Floor Shop No. 309, Nairobi
📞 0790 073 246
📧 info@bworldaccessories.com